“We are a small company that support our software products by phone. We used to have mobile bills of over $1000 a month because we had no other way of ensuring the phone always got answered. However, now with a smart and price effective PABX solution, calls can always find us whether we are in the office or out and our combined phone bill has dropped to an average of around $300 per month.
After having already enjoyed the huge leap in features from having had only direct dial numbers, to that of a hosted PABX, I was excited to find that we could replace our old extortionately priced international free calling number, with local calling numbers in our overseas markets, and this was only for the token price of registering the number. The number just plugged directly into our hosted PABX infrastructure. So now our overseas customers can call us at their own local calling rates, and we no longer wince when the bill arrives.
Having built a small business, I was often on the front line of our product support and faced the consequences of how much of my time this consumed. This was difficult to change while our small company ran without any PABX type functionality. Enter Conversant. Using their C-Vox hosted PABX, incoming calls are now automatically directed to appropriate staff members so that I get involved only when I’m needed.
I was continually thinking of ways our phone services could be improved and I even went to the lengths of suggesting these ideas to our previous telco providers. However it seems the big telcos have no interest in solving small business needs and our requests fell on deaf ears. This is where Conversant has been totally different in their attitude. Things that I have been trying to do for years, I can now do with Conversant, e.g: I now have one voicemail box for my mobile and landline, and what’s more, I get emailed my voicemails!! Totally convenient. They are working on a ‘Fax to Email’ feature for us as well. In short, they have a can do attitude!
I’ve been impressed by how easy it is to maintain our PABX. I set up an alternative configuration very easily. When I’m traveling, the PABX will ring my mobile before going to voicemail, rather than ringing the landline first. I was also able to buy an overseas local number and get this connected to our PABX in about 20 mins! An instant overseas office.
It has been the little extras Conversant offer that have made the big difference - beyond the huge price advantage. Things such as a unified voicemail system, call recording to monitor our support calls, on-line call records and so on.”