TrackIt provides the most simple, visual, integrated, affordable & easy to use GPS & RFID solutions on the NZ market today. Their solutions track, monitor & manage assets & people across a wide range of industries & applications. Reliability, flexibility & feature set are crucial to TrackIt’s telephony needs.
What was the challenge?
TrackIt needed a phone system which could grow as the company grows, offering the reliability and rich feature set of a corporate level phone solution but at a pricing structure that works for SME. TrackIt had a number of specific requirements related to their service e.g. customers being able to load their phone numbers directly into an automatic voice system.
How Conversant helped
After receiving proposals from other VOIP providers what stood out was Conversant's ability to offer a highly flexible solution backed up by a easily contactable and helpful support team.
With Conversant TrackIt only pay for the capacity they actually use, so the cost of the PABX can be aligned to revenue. Additional capacity can easily be added to cope with extra volume following sales campaigns, and can then be cancelled. There were no big upfront costs and TrackIt were able to try it all out before moving their phone numbers over to Conversant.
Says Director Todd Somervell, “We really like the fact that Conversant emails our voicemails to us, meaning we can listen to them from anywhere. Our staff can actually access the PABX from anywhere they have an internet connection, meaning we’re always in touch with our customers.”
A winning result for TrackIt
Conversants’ C-Vox hosted PABX has proved to be a perfect fit for TrackIt's rapidly growing business providing flexibility, manageability and scalability.
“Conversant’s salesperson was a dream to work with, making the process very simple & easy for us. The pricing & functionality are a huge step up on our old system, and on other systems that we researched during our procurement process.”
Todd Somervell, Director
Conversant is proud to have given TrackIt a flexible and high performing phone system - an asset to their business and their brand.