Why businesses trust Conversant
We recently conducted a customer survey to see if we are doing things right for our customers and users. These are the highlights:
- What we wanted to understand was what our customers thought of us throughout our customer relationship lifecycle – from sales to set-up to the support desk experience. We also wanted to know if our customers are satisfied with the overall quality and reliability of our cloud service.
- Overall, the results showed that the majority of customers surveyed are satisfied with the quality, reliability and features of our service, as well as how we help get them set-up and how we support them.
- One of the most pleasing results was that the majority of customers rated the call quality of their Conversant cloud-hosted PBX highly.
- As you can see in the diagram below, 35% of respondents said the call quality of our service was excellent, while a further 36% rated it as very good, and 23% said it was good. While 6% said call quality could be better, we had no-one saying it was bad!