Escape to freedom

Features

 All features below are available with the VOIP desktop phones we supply. Other devices may not support all features, please contact the team for more information. 

 

 

  • Extra cost associated on C-Lite and C-Vox. Do you need an extra voicemail box for a queue, for use outside business hours or for a particular inbound number? Let us know and we'll set it up.
  • Save customers the time and hassle of calling back to reception, to ask for another extension, by transferring them to the person they need.   
  • With Conversant, you can transfer callers anywhere within the system, such as to another employee, to a queue or even to an outside phone number.  Handshake calls to the new recipient, by briefing them before you transfer the caller, or transfer them unintroduced. With Conversant the choice is yours.               
  • Stop paying for third party audio conference services.
  • You get high quality no-cost conferencing for lots of participants with advanced features like audio recording and muting.
  • Whatever size your business, our C-Lite hosted PABX phone systems let you sound, to your callers, like a sophisticated and established organisation. With Automated Attendant, your calls can be answered by a ‘virtual’ receptionist with a customised recorded message. This can replace or support a receptionist, providing a back up or a permanent service. Every call will be routed to the right person, in the right department, at the right time. This means your customers will enjoy a better service, your team will be more productive and your business more profitable.  You choose how the Automated Attendant routes your calls:

- To a specific extension number/employee.
- To an ACD queue (your call is held in a queue and will be answered by the next available agent).
- To a ring group (dial 1 for sales, 2 for support, etc.).
- Allowing callers to choose a team member from a company directory, by first or last name.
- Creating entry to a conference call.
- Transferring callers to an extension with a recorded message, such as opening hours.

  • Save valuable staff time by automating payment or appointment reminders or delivery of marketing messages.
  • Easily and automatically call customers and play customisable audio messages.
  • Blacklisting lets you restrict calls from specified numbers, protecting your staff from prank or nuisance callers. When you keep your team happy they'll be more productive.
  • Receive phone calls made to your work extension even when you're away from your desk.
  • Forward calls to another destination such as your mobile, another work phone, home phone or to someone who can cover for you. 
  • This means your team will miss fewer calls and your callers can always get the person they need. With Conversant you can customise how calls are forwarded.
  • By selecting  'Call Forwarding on Busy',  you can ensure calls are transferred when the original extension dialled is engaged. Selecting 'Call Forwarding on Unavailable' will transfer the incoming call when there is no answer, and 'Unconditional Call Forwarding' routes all incoming calls to another destination. You get the flexibility you need right at your keyboard.
  • Grab a moment when you need it with Call Hold.  You can interrupt a phone conversation and place a caller on hold at any time without ending the phone call.
  • This allows you to talk with people in the room, or call someone else with a query, without the caller hearing.
  • You might find it helpful to use this alongside Call Waiting, allowing you to accept a second call while the first is on hold. 
  • This function is used to automatically manage how certain calls are handled, based on the identity of the caller.
  • The system identifies the caller ID information on the incoming call and directs it to a pre-programmed location.
  • For example it can be used to route calls from a certain region to the nearest branch office, while calls from mobiles go elsewhere. You can also create a list of your priority customers and create rules for how their calls are handled.
  • Prevent your phone number being displayed when you call out. This can be done on all calls or per calls.
  • With C-Vox you can easily determine where calls from specified numbers are routed. You can automatically route top customers to their sales reps, your partner to your own extension or block calls from known telemarketers. 
  • With Conversant you can translate your business knowledge to improved efficiency, from your keyboard.
  • Want to review customer conversations to help in team training? Would you like a record of agreements made over the phone? Call Recording allows you or your team to record both incoming and outgoing calls.
  • You can then access the recordings securely online through the Conversant website. You may need to advise customers their calls are being recorded.
  • Call Waiting makes sure you always catch your calls. If you're on the phone when a second call comes in, you will hear a beep alerting you to the new call. If you want to grab the new call, place the first caller on hold and switch over.
  • You can switch between the calls as you please. When you finish one call and hang up, your phone will ring to remind you about the call still waiting. When you pick up the phone, the call will be waiting.
  • This allows you to click on a number in your web browser or spreadsheet and have the phone system call that number automatically allowing vastly improved productivity by integrating with CRM systems, email applications such as Microsoft Outlook, and other third party applications.
  • This feature helps you to be more approachable. It allows a customer to enter their phone number on your website and have the phone system call that person and then connect them directly to your customer services or support team.
  • As with all of our product enhancements, these updates have been automatically rolled out to our customers.
  • Give your callers access to a directory of your team so they can choose who they want to talk to.
  • Direct Inward Dial (DID), also known as Direct Dial Inward (DDI), lets you allocate specific phone numbers to employees, teams or departments. 
  • Customers can then contact the people they want directly without having to go through a receptionist or automated telephone system.
  • This boosts your team's efficiency and your customers' satisfaction.
  • DISA functionality lets you allow your team to get more value from your C-Vox PABX when they are out and about.
  • Your team can place calls and make it appear as if they are in the office.
  • They can pay what they would pay for the call if they were ringing from the office.
  • And you can give them permission and a PIN number that will let them configure PABX options remotely. You and your people can enjoy the flexibility and control C-Vox offers, wherever you are.
  • Up against a deadline?  In the middle of an important discussion?  When you don't want to be interrupted by phone calls, 'Do not Disturb' lets you mark your extension as unavailable.  You can send your calls somewhere else instead - to a colleague, to voicemail or to a queue.
  • Conversant puts you in control.
  • Set rules to forward calls so you and your team never miss a call you need.
  • Unlike some competitor services, with Conversant all inbound calls are free, even calls made to your international number. The only exception is calls made to your 0800 number.
  • Save money by not paying for diversion charges or expensive "tie-lines" or other dedicated circuits.
  • Use the number called, the Caller ID, or the caller's geography to automatically send incoming calls to the right destination.
  • This feature is primarily aimed at helping organisations train their frontline staff, like customer service representatives, who interact with customers on the phone.
  • It allows managers or trainers to listen in on trainees’ calls and to discreetly talk to them without the person on the other side of the line knowing.
  • This can be used for monitoring, to coach trainees through calls or to provide them with answers to customers’ questions on the spot.
  • Message Waiting Indicator alerts you to voicemail messages, letting you clear message straight away, without wasting time checking your voicemail 'just in case'. 
  • The alert you get will depend on your device and could be a stutter dial-tone, flashing light on the phone, or a periodic special ring.
  • If some of your team are responsible for more than one business area, you can make it easy for them to handle calls well. Multiple Line Appearances lets you assign multiple numbers to specific employees, so they can distinguish between different calls and handle them accordingly.
  • In addition, when calls come through reception or your Automated Attendant, the business area the customer is calling can be shown as part of the Caller ID or can be signaled by a different call tone.
  • You might need a hand setting up your phone hardware for this.
  • Sometimes your team might need to put a caller on hold.  With Conversant it's easy to improve the holding experience with music or promotional messages. 
  • You provide the content. Your system will play it to your callers while they wait, making sure more of them stay on the line.
  • Don't pay for a bigger phone system than you need. 
  • Our low monthly fees mean you only ever pay for what you use.
  • You can scale your phone system up, or down, instantly, when it suits you.
  • Save time and improve customer satisfaction by easily seeing whether a colleague is available or not before you try to call them.
  • Conversant's virtual phone system includes generally expensive Automatic Call Distribution functionality - for free.
  • You can set the system to send calls to team members based on flexible rules, including the other calls they've taken.
  • For instance, who has taken the fewest calls, or who hasn't been on a call for the longest time. You can manage call queuing efficiently - setting maximum waiting times before calls are sent to voicemail or alternate numbers. And telling callers how many people are ahead of them in the queue and how long they might have to wait to have their call answered.
  • You can allow your team to log in for receiving calls and then log out at the end of their shift. You control the parameters for their call-readiness, such as allowing wrap-up time after one call is complete before another is presented.
  • Also for those busy times you can set up overflow queues to be handled exactly as you want. With C-Vox you can use your phone system to improve customer service and business efficiency - at no extra cost. 
  • Sometimes it doesn't matter who in a team answers a call, so long as it is answered. With Conversant you can set a group of people to receive calls as if they are sharing one extension. 
  • Calls can be presented to this ring group all at once or one after the other.
  • Making sure your team can handle the call as quickly as possible.
  • One popular use for ring groups is as secondary receptions. If the receptionist can't answer, any calls can easily be diverted to one or more alternate phones
  • With Short Digit Extension Dialing (or Abbreviated Dialing), your team can call each other using extension numbers, saving the time and hassle of dialing the full phone number.
  • They don't even need to be in the office, so long as they are connected to your C-Vox or C-Lite virtual PABX.
  • Make sure your customers understand the status of their call or use your phone system to promote your products, services and offers.
  • C-Lite lets you record and update your own customised messages on a phone or your computer.
  • And set up when your customers will hear them. For instance, when they are being transferred, on hold, waiting in a queue or using an IVR.
  • Our easy system saves you the expense of external suppliers creating and loading your recordings. Conversant makes doing business more easy and affordable
  • Bring a third person into your phone calls with Three Way Calling. All three participants can talk and hear each other, it's great for group discussions and decisions. 
  • You might need a specific phone for this.
  • If you want your calls handled differently after hours or during holidays Conversant makes it easy.
  • It's simple to set calls to go to voicemail, a mobile or a specific extension based on the time, day or date.
  • In most systems, extension numbers are assigned to physical telephones. Employees have to be at their phones to receive calls.
  • With Conversant virtual phone systems, each of your people has their own extension, whichever phone they are using. Your people let the system know which phone (or phones) they want calls routed to.
  • Hot desking is easy with Conversant. With Conversant's virtual phone system, calls can be routed to any phone, anywhere in the world.
  • Incoming business calls can be taken by employees who telecommute from home offices, or by those who work in branch offices, without the need for extra hardware, expensive tie lines, or complex system configuration and management.
  • Employees can make calls from any of their phones too, just as if they were in the office.
  • While employees can work from anywhere, the caller experience is unchanged.
  • Callers still dial the main business number, they still hear your business's custom greeting, and they still dial the same extension number or ACD queue.
  • Calls are then routed to the phones that employee is associated with. Our system's power gives your business the flexibility you need.
  • Set up multiple ‘virtual’ offices in any national or international location – for the price of a local number
  • This means your customers, whether in Queenstown or Quebec, will only pay their local calling rate to call you, and you will only pay one low fee per month.
  • Voicemail ensures you always get your messages, wherever you are.  Record a range of messages to play at different times: when you're busy, unavailable or away on holiday.  Get message alerts and retrieve your messages through your desk phone, or remotely by phone, web or email. 
  • There's no limit to how many messages you can have waiting or ceiling on their size. So your voicemail box never gets full.
  • You can choose to have your voicemail messages sent to you by email, ensuring you never miss a call. 
  • Conversant can convert your callers' voicemail messages into sound files and email them to you. 
  • You can listen to the message from your computer. Invaluable when you're on the road.
  • The Administrators function lets you define who can use your Conversant phone system and what functions they can carry out. 
  • This gives you control over your employee's access and functionality, based on their needs, expertise and training.
  • Your existing hardware may work so why not save money and use it. We may be able to configure it automatically too!
  • With Conversant, you have the flexibility of using the phone or other device that suits you best.
  • Our phone systems support a wide range of devices from many different vendors, including hardware VOIP phones, compatible mobile phones, analogue telephony adaptors and software phones.
  • Why get locked in to a solution from one vendor that makes changing expensive or hard, when you can choose the freedom of Conversant.
  • Save yourself the cost and worry of managing your own phone system. 
  • At Conversant we continually monitor and manage our PABX servers and other systems so you can concentrate on your business, confident your phones are working.
  • Pay a fixed fee per extension per month and avoid surprise maintenance costs, breakage repairs and add-on license costs.  Predictable monthly payments make your budgeting easy.
  • Save yourself the time and hassle of manually configuring your phones.
  • At Conversant, we make it quick and easy for you to automatically configure your phones or other supporting devices.
  • We automatically provision a range of devices, and you can choose whether to buy them from us or somewhere else.
  • Because Conversant offer a hosted service, we do almost all of the management for you.
  • You can quickly and easily set up your phone system online to suit you. By using any internet browser, you, or the Administrators you appoint, can oversee, change, and monitor all system functions.
  • Your team can set up and manage the way their own extension numbers work, checking messages and setting their own preferences quickly, and easily, online.
  • We share the cost of the hosted PABX across many customers, so you get all the advantages of a sophisticated phone system at a fraction of the price.
  • We continually update our servers so you can benefit from new functionality. Your system will never date.
  • You'll never be stuck with obsolete boxes or find yourself having to buy add-ons to stay up to date.
  • As a Conversant customer you will always have a state of the art phone system at your fingertips.
  • Our systems are designed to be available all the time. We use world-class data centres to host the PABX and have built-in redundancy to ensure minimum down-time. 
  • You get a phone system you can rely on without the cost of standby servers, redundant network connectivity, or back-up power, because at Conversant we take care of all that for you.
  • Make and receive calls using your mobile as if it's part of your business phone system.
  • Take advantage of features such as call recording, call transfer and conference calling directly from your mobile without having to pay expensive call forwarding costs.
  • Pass your company caller ID on outbound calls from your mobile and take advantage of our low calling rates.
  • Conversant offers a 30-day money-back guarantee! Make your switch to VOIP risk-free. If you are not happy with our service, simply cancel the account and all set-up and ongoing costs will be refunded.
  • Our phone systems support multiple codecs, including G711, G729, ILBC, GSM.
  • This allows you to match your equipment, quality requirements and available bandwidth to the appropriate codec giving you maximum flexibility.
  • We keep backups of all your call data offsite, in several places, so even if there was a disaster in one site your data would still be secure and available when you need it. You can relax with Conversant.
  • Select an email or contact in Microsoft Outlook or Mozilla Thunderbird and call them with one click.
  • Monitor calling activity in real-time, whenever you want with our web-based tool, accessible from any web browser.
  • A range of reporting is available to help you analyse usage and maximise efficiency of your Conversant phone system.
  • Why wait days or even week to get up and running when you can do it in minutes with Conversant?
  • When you contact us, you won't be answered by call centre staff who can't help you. You’ll be dealing with passionate professionals who can give you the answers you need, when you need them.
  • With Conversant, you don’t have to choose how big and expensive a PABX to buy to accommodate what you might need one day.
  • Our virtual phone systems lets you start as small as you want and grow to unlimited size, paying only for what you need. 
  • Add new extensions and services when you want them, on our website.
  • You can scale your phone system up, or down, instantly, when it suits you.
  • Set up multiple ‘virtual’ offices in any national or international location – for the price of a local number
  • This means your customers, whether in Queenstown or Quebec, will only pay their local calling rate to call you, and you will only pay one low fee per month.
  • If you want to let your team work from home, keep flexible hours and reduce overhead costs, Conversant makes it easy.  
  • Traditional PABX systems usually require all staff to be in a central office. Conversant's virtual phone systems give your employees, including call centre staff, the freedom to work anywhere and still appear to other employees and customers as if they are in the main office.
  • We do this without call forwarding - though we can do that too. Wherever there's an internet connection your team can use the phone just as if they were in the office.
  • Configure and customise your phone system via the web. No need to pay expensive callout or maintenance fees.
  • All devices supplied by Conversant are pre-configured. Just plug it in and you're calling.
  • Send instant messages securely to colleagues when a phone call isn't appropriate.
  • Available on C-Lite for an additional cost.
  • Improve customer service by easily integrating a chat to sales popup on your website. Route chat requests to a "queue" of agents. 
  • Available on C-Lite for an additional cost.
  • Automatically pop up customer details when you receive a call. One click dialing allows you to call customers or prospects reliably and efficiently directly from your CRM.
  • Measure advertising effectiveness by customising the phone contact details displayed to website visitors based on source such as advertisement.
  • See your call details in your favourite analytics suite such as Google Analytics.

Call our team to find out more, fill in our quick contact form or email us today.

 

"Conversant delivered on all of their promises of a quality service for a reasonable price. Further to this if we need any changes to our services they are done in a timely and proficient manner."

David Cheetham, Black & White Accounting Limited