Conversant customers can be glad Tim Cudd made an early career change to follow his passion. Initially enrolled to study criminology, Tim decided he’d rather be solving more extraordinary problems – tech issues!
Today, Tim is our Service Delivery Manager. Find out more about him in the Q&A below:
Where did you work before Conversant?
I spent five years in Perth working for Australia's largest telco, Telstra, in various tech support roles from ADSL to NBN and Telstra’s DOT (Digital Office Technology) VoIP offering. Before that, I worked in Sydney doing onsite tech repairs and support from computers, servers, phones, printers, routers and much more.
What does your role involve?
In my current role I look after onsite tech support and installation, as well as customer management and support, and even sales!
Where did you study and what qualification do you have?
I started at Victoria University in Wellington studying criminology before realising a passion for technology and moving to Computer Power (now known as Weltech) to study a two-year Diploma in Systems Technology.
What excites you most about your work?
I like problem solving being able to fix things that are out of the ordinary. And learning new things about technology.
What do you like about working at Conversant?
Coming from a big corporation type company hinders your ability to effect change.
Being part of a smaller team, the communication is a lot better and strategies and improvements are much easier to implement.
What do you enjoy outside of work?
I love watching movies, TV shows and YouTube, as well as home automation and learning new technologies. I also enjoy travelling, dining out, spending time with family, football and rugby.